High Pressure Presentation
I met Jeanine and Charles at their home in Connecticut, sitting around their kitchen table with coffee and tea in hand. Like many of our clients, they were thoughtful, responsible people—exactly the kind of people who never expected to find themselves stuck in a timeshare.
The Beginning: A Simple Vacation That Took a Turn
Jeanine:
“I suppose it’s a pretty common story. We were on vacation in Mexico, and someone at the airport asked if we’d be willing to help him out. Honestly, we didn’t even care about the free day trip—they just seemed like they needed help.
We never imagined that a few hours later we’d be signing a timeshare contract. I still can’t believe we did that.”
She glanced over at Charles.
Charles:
“When something sounds too good to be true… it usually is.”
Jeanine:
“We also thought we were doing something for our kids. It wasn’t just about us.”
The Sales Pitch: It Sounded Like an Investment
Charles:
“They told us property values in Cancun would go up. They said we could rent it out easily. It sounded like there was an investment side to it.”
The First Red Flag: Silence
TSR:
“When did you realize something wasn’t right?”
Jeanine:
“Pretty early, actually. I tried calling their office—and no one answered. I called every day for a week. Nothing.”
TSR:
“They didn’t answer at all?”
Jeanine:
“Not once. And the ironic part? I was calling to pay off the balance.”
Eventually, she emailed and was directed—not to the resort—but to a collections agency in Florida.
Jeanine:
“Looking back, that first week was probably our window to get out. But we didn’t realize it at the time.”
Trying to Make It Work
TSR:
“Once it was paid off, what did you do?”
Charles:
“We tried to make it work. We rented out a few weeks.”
TSR:
“And did that help?”
Charles:
“Barely. It covered the maintenance fees and maybe a little extra. Honestly, it wasn’t worth the effort.”
The Reality: You Don’t Even Use It
TSR:
“What about using it yourselves?”
Jeanine:
“That’s the problem—we don’t want to go to the same place every year. We like Cancun, but not every single vacation.”
She paused, then added:
“And when we tried to book… they still didn’t answer their phones.”
Charles:
“Morning, afternoon, evening—we tried everything. Nothing.”
Eventually, they returned to Cancun—but not through their timeshare.
Charles:
“We booked through Expedia.”
The Breaking Point: “Upgrade and We’ll Fix It”
While in Cancun, they attended a member update presentation.
Jeanine:
“It had been three years. The contract was paid off, and we still couldn’t get basic service. So we went in to hear what they had to say.”
TSR:
“And?”
Jeanine:
“They told us if we upgraded to a new tower, they’d fix everything.”
TSR:
“You’re kidding.”
Charles:
“No chance. We asked for a refund instead.”
The answer was immediate—and final.
No.
The Reality Sets In
Jeanine:
“I was sick to my stomach. I couldn’t believe we had gotten ourselves into this.”
Then came the part that frustrates so many owners:
The maintenance fees never stopped.
Even during the pandemic.
Jeanine:
“They kept billing us—even when we couldn’t travel. And when we asked about unused time, they told us those weeks had expired.”
“I just felt completely stuck.”
Facing the Long-Term Burden
Charles:
“We were looking at another 20 years of maintenance fees. And for what? A company that wouldn’t even answer their phones?”
Searching for a Way Out
Jeanine:
“We started researching how to get out of a timeshare. We spoke with several attorneys.”
TSR:
“So why didn’t you go that route?”
Charles:
“The attorneys could get us out—but we would have lost the $20,000 we had already invested. And they couldn’t protect our credit.”
Why They Chose Timeshare Recyclers
Jeanine:
“With Timeshare Recyclers, it felt different. The team was responsive, kind, and actually explained the process.”
Charles:
“And the structure made sense. We weren’t just walking away—we were getting something back through Resort Credits and travel options.”
Jeanine:
“It felt like you were actually on a mission to help people—not just close a deal.”
Life After Exit: “A Huge Weight Lifted”
TSR:
“How did it feel when everything was finally resolved?”
Jeanine’s eyes filled with emotion.
Jeanine:
“Like a huge weight had been lifted. We didn’t know what to do, and we didn’t want to just walk away—but we also couldn’t keep paying forever.”
Charles:
“When we got that final confirmation that it was done… that was everything.”
Moving Forward
Jeanine:
“We’ve already used our Resort Credits and even booked a cruise.”
Charles (laughing):
“And you actually answer your phones.”
Final Thought
Charles and Jeanine’s story is not unique—but it is important.
They are responsible, thoughtful people who made a decision in a moment—and spent years dealing with the consequences.
If their experience sounds familiar, you are not alone.
And more importantly—you are not without options.
Call to Action
If you’re feeling stuck in a timeshare that no longer serves you:
👉 Schedule a free consultation with a Timeshare Recyclers specialist
📞 1-888-287-4188
📧 wecare@timesharerecyclers.com
Get clear answers. Understand your options.
And take the first step toward permanent relief.
